Jargon Buster

3G: 3G refers to the third generation of mobile telephony technology which wishes to unify the world's mobile computing devices through a single, worldwide radio transmission standard.

Abbreviated Dialing: A feature that permits the calling party to dial the destination telephone number in fewer than normal digits. Abbreviated Dialing numbers must be set up in advance of their use. Speed Dialing is a typical example of Abbreviated Dialing.

Access Number: The telephone number you dial to use your phone card. Access numbers may be either toll free (0800) or local. Local access numbers are not toll free but may be called for free if you have unlimited local or nationwide calling with your phone service provider and if there is a local access number available for your call origination area.

Account Transfer: Transfer of funds from one account to another.

Analog Phone Line: A phone line that uses a conventional analog signal to transfer voice or data signals, often referred to as a Plain Old Telephone Service (POTS) line.

Area Code: In the USA and Canada, it is the 3-digit prefix before the 7-digit phone number that indicates the regional location of the number you're trying to call (the destination number). This number in the USA and Canada is the equivalent to the city code.

Automatic Recharge: This option allows you to set your plan to recharge automatically every time you drop below a certain limit. By enabling this option, you can make sure you won't be disconnected during a call.

Billing Increments: The method the carrier uses to round phone calls. For example, if your call is billing in 1 minute increments and your call lasts for 3 minutes and 45 seconds, the call will round to 4 minutes. If your call bills in 3 minute increments instead, your call will be rounded up to 6 minutes.

Block Calls: Prevent calls from completing to the requested destination. May be due to network problems (outage, overload, etc.), or by customer request.

Call forwarding: Also known as call diverting, this allows an incoming call to be forwarded to another phone number when the called party is unavailable or wishes to receive the call on the other number.

Call Destination: The phone number you're placing a call to.

Call Detail Records: A log of the phone call activity made with your phone card.

Calling card platform: This gives access to a hosted platform to create their own prepaid calling card products, such as VoIP.

Calling Instructions: (also known as Dialing Instructions) Directions for how to use your phone card.

Call Origination: The phone number you're placing a call from.

Call Termination: Ending an ongoing call.

Card Customer Service: The staff of the prepaid phone cards or mobile top up company who assist the customers with their queries and also help them to register, buy or any other application in which the customer may need assistance.

Carrier: (also known as the Service Provider) the company providing underlying service to your phone card.

Cellular Refill Card: A prepaid phone card used to refill minutes on a prepaid cellular or mobile phone.

City Code: The prefix that comes after the country code but before the phone number that indicates the regional location of the number you're trying to call in a specific country. This code varies in length depending on the country you're calling.

Clean Phone Cards: (also known as Flat-Rate Cards and No Fee Cards) Phone cards with no additional fees. All fees applicable to the card are rolled into the rate per minute for easy calculation of available minutes.

CLI: Abbreviation for Caller Line Identification or phone number of the caller is displayed on the phone screen.

CLI authentication: Authentication of a connection attempt based on the phone number of the caller. CLI service returns the number of the caller to the receiver of the call and is provided by most standard telephone companies.

Comfort Noise: Comfort noise (or comfort tone) is artificial background noise used in radio and wireless communications to fill the silence in a transmission resulting from voice activity detection or from the audio clarity of modern digital lines.

Conference Calling: The calling party can have more than one called party listening to the audio of the call.

Connection Fee: A per call cost the carrier deducts from your phone card for connecting your call.

Country Code: The 1-3 digit prefix before the city code or area code that indicates the country of the number you're trying to call (the destination number).

Credit card transaction: A purchase or payment made using a bank credit card.

Debit card transaction: A purchase or payment made using a bank debit card.

Dialing Instructions: (also known as Calling Instructions) Directions for how to use your phone card.

Dial through service: 'Dial-through' services are useful where staff working remotely or on the road need access to company switchboard resources. A unique number is assigned to the company for dial-through purposes, and all inbound callers are authenticated against the caller ID.

Dial tone phone: A dial tone phone has a telephony signal used to indicate that the telephone exchange is working, has recognized an off-hook, and is ready to accept a call. The tone stops when the first numeral is dialed.

DID: It is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer's PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk.

Digital phone line: Digital technology breaks your voice signal into binary code—a series of 1s and 0s—transfers it to the other end where another device (phone, modem or TV) takes all the numbers and reassembles them into the original signal.

Directory Assistance(DA): An information service whereby operators assist customers in obtaining the telephone number(s) they wish to call.

Disconnect: To terminate a call or a service.

DTMF: Dual-tone multi-frequency signaling (DTMF) is used for telecommunication signaling over analog telephone lines in the voice-frequency band between telephone handsets and other communications devices and the switching center.

Expiration Date: The date your card is no longer valid. Each phone card has an expiration date. Some phone cards expire after first use while others expire after the last use.

Far End Issue: this means that the issue is from the other end or the telephone being called. Sometimes audio from the far end is disturbed where as from the near end ( the end the call has been made from) may be clear.

Feature keys: The additional keys on a telephone for extra features such as ‘hold’, ‘mute’, ‘message’, ‘redial’, ‘volume’ and other features.

Fee Cards: Phone cards with additional fees such as surcharge per call, weekly or monthly service fees, connection fees, and billing increments larger than 1 minute.

Flat-Rate Cards: (also known as No Fee Cards and Clean Cards) Phone cards with no additional fees. All fees applicable to the card are rolled into the rate per minute for easy calculation of available minutes.

Friends and family numbers: The phone numbers of friends and family members who are called more often.

Free credit: The extra call time or minutes that may be offered by certain calling cards.

Free included minutes: The number of minutes that are included along with the purchased minutes with a calling card.

Follow on calls: This facility allows the caller to make several calls one after the other without having to disconnect or go through the entire process of entering the PIN again.

Global Phone Cards: A calling card that can be used from multiple countries around the world.

GSM: GSM (Global System for Mobile Communications: originally from Groupe Spécial Mobile) is the most popular standard for mobile telephone systems in the world.

Hash key: A key on the phone pad that is usually used for a particular command. It is denoted by #.

Hidden charges: The charges like connection fee, maintenance fee and other surcharges that are included in the price of the calling card.

International calls: Calls placed to a destination outside of the country you are calling from (the call origination).

Internet Dialing: Using your phone card as an internet dialer with a broadband connection in lieu of a cell phone or land line. Usable with a soft phone application on your computer and a headset and microphone.

Internet Phone: The Internet Telephony like VoIP plans deliver digital-quality sound and uninterrupted voice services.

Interstate Calling: Calls placed outside the state your call is originating.

Intrastate Calling: Calls placed within the state your call is originating.

ITFS: International Toll Free Service or ITFS allows you to receive calls from people residing in other countries who are not charged for that call.

IVR: Interactive Voice Response is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Landline: A phone line that has a traditional telephone connection (not cellular).

Landphone: The fixed line phone that is not mobile.

Language options: Some landphones and mobile phones have automatically programmed language options which enable them to revert to the desired language with the press of a button.

Last number redial: The number which was called last is redialed using a particular command in the phone.

Local Access Number: An alternative access number that is not toll free but may be called for free if you have unlimited local or nationwide calling with your phone service provider and if there is a local access number available for your call origination area. Some carriers offer a discounted rate per minute for using a local access number. Check your card specifications for further details.

Maintenance Fee: (also known as a Service Fee) A fee charged by the carrier for use of their service. This is a charge usually added to offset the cost of the carrier offering the lowest possible rate per minute. This fee is deducted from the balance of your phone card.

Maximum minutes: The highest number of minutes that one can get from a particular calling card.

Mobile access number: The access number that is to be used when you are making calls using a calling card from a mobile phone.

Mobile Destination: The mobile number being called.

Mobile Phone: (also known as Cellular Phone) A wireless telephone with service provided to it over a large geographical area.

Mobile Voucher: with a mobile voucher the user can top up the existing mobile phone without changing the mobile phone number.

Multiple Access: Same pin can be used by more than one caller at once.

Multi country access: The ability to call more than one country using the same calling card.

National access number: The access number used to make calls from a particular country while using calling cards.

No Fee Cards: (also known as Flat-Rate Cards and Clean Cards) Phone cards with no additional fees. All fees applicable to the card are rolled into the rate per minute for easy calculation of available minutes.

One off fee: A one time fee.

Payment options: The accepted methods of payment while making a purchase such as credit card, debit card or any other method.

PayPal payment: PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet.

Payphone Surcharge: This surcharge is paid to the carrier for the usage of the pay phone for the card.

PBX: A PBX (Private Branch Exchange) is a small telephone switch owned by a company or organization.

Physical Phone Card: A tangible calling card with the details to make a phone call.

PIN: (acronym for Personal Identification Number) For phone cards, it is the number you enter after the access number to access the prepaid funds on your phone card.

PINless Dialing: Allows you to register your phone number to your phone card so you don't have to dial the PIN after you dial the access number.

POTS: Plain old telephone service (POTS) is the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in most parts of the world.

Prepaid Calling Card: (also know as Prepaid Phone Card) A purchased card with a PIN that, when you dial into it with an access number, you can place phone calls without receiving a bill at a rate specified by the phone card carrier instead of your phone provider. Prepaid indicates that you've purchased the card before making phone calls.

Prepaid Phone Card: (also known as Prepaid Calling Card) A purchased card with a PIN that, when you dial into it with an access number, you can place phone calls without receiving a bill at a rate specified by the phone card carrier instead of your phone provider. Prepaid indicates that you've purchased the card before making phone calls.

PSTN: PSTN (public switched telephone network) is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned. It's also referred to as the Plain Old Telephone Service (POTS).

Rate per minute: The call charge for one minute of talktime. This is useful in knowing the number of minutes that one can get from a particular calling card.

Rate Search: An action to search for the cost per minute to your calling destination.

Rates: The per minute cost for a phone call.

Recharge: Adding funds to your phone card PIN without purchasing a new PIN. ( Same as Top up)

Satellite phone: A satellite telephone, satellite phone, or satphone is a type of mobile phone that connects to orbiting satellites instead of terrestrial cell sites. Depending on the architecture of a particular system, coverage may include the entire Earth, or only specific regions.

Service Fee: (also known as a Maintenance Fee) A fee charged by the carrier for use of their service. This is a charge usually added to offset the cost of the carrier offering the lowest possible rate per minute. May be charged weekly, bi-weekly, or monthly depending on the card purchased and its terms. This fee is deducted from the balance of your phone card.

Service Provider: (also known as the Carrier) The company providing underlying service to your phone card.

Soft phone dialer: This is a PC-to-phone requirement needed for internet phones.

Speed Dial: Allows you to register multiple destination numbers to your phone card so instead of dialing the entire number, you just press the speed dial number and the pound key (#) and the number is dialed.

Surcharge: Usually billed per call, it is a percentage of your total call cost.

Technical Support: The phone number provided by the phone card carrier to provide technical assistance to customers having trouble with their phone cards.

Toll Free Access Number: The telephone number you dial to use your phone card. Dialing to this number is free and will not be charged to your phone bill.

Top Up: Adding funds to your phone card PIN without purchasing a new PIN. ( Same as Recharge)

Trouble ticket: The complaints or grievances of the customers which they send to the customer service care.

Virtual Phone Card: A calling card that is delivered by e-mail without being sent through traditional mail services.

Voice Mail: An automatic answering service with the ability to record a message. Unlike simple answering machines, Voice mail uses a programmable computer system with options such as temporary call routing, monitoring and reporting, etc.

Voice Mail Box: The assignment of one user/number on a voice mail system.

VoIP: (acronym for Voice Over Internet Protocol) Phone calls made through the internet instead of a traditional landline or mobile phone.

Wireless: Wireless communication is the transfer of information over a distance without the use of electrical conductors or "wires".

 

 

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